My credit card payment didn't go through. Why?
Updated on: 26/05/2025In 99% of cases where a payment fails, the issue is related to the payer's card or bank. If your card payment didn't go through, it's most likely due to one of the following reasons:
- The amount you are trying to pay exceeds your bank’s authorized limit
- The payment you are attempting to make exceeds your authorized weekly or monthly limit. For example: you need to pay €1,800 to Filovent, but you have already spent €300 this week using your card, and your weekly limit is €2,000. The payment cannot go through, even if you have sufficient funds in your account.
- Your card is new, or online purchases are not authorized on your card.
Solutions:
- The quickest solution is to try again with a smaller amount: after each failed payment, you’ll receive an email from Filovent with a link allowing you to choose the amount you want to pay yourself: you can then pay a slightly lower amount to help us keep the offer reserved for you while you pay the rest with another card or via bank transfer. You can also make a partial payment with your advisor over the phone.
- Pay via instant transfer: if your bank allows it, you can pay via instant transfer (this usually costs one or two euros in fees but allows you to book quickly).
- If you’re running into a spending limit issue, you can often raise that limit through your bank’s app or by calling them.
