Legal information
Publishing company
Filovent
8 rue de l'Est
92100 Boulogne
FRANCE
SAS with capital of €13,014
Nanterre Trade and Companies Register B 403 240 666
VAT: FR90403240666
Siret: 40324066600053
tel: +33(0)1 70 80 97 52
fax: +33(0)1 72 70 47 32
E-mail: info@filovent.com
Travel agency
Registration issued by Atout France, 200/216 Rue Raymond Losserand – 75680 Paris: IM092230009
The financial guarantee is provided by: APST, 15 AVENUE CARNOT, 75017 PARIS, France
Professional civil liability insurance is provided by: HISCOX SA, 38 avenue de l'opéra, 75002 Paris, France
Correspondence address
Sirius Partner
Carrer d'Aragó, 179
08011 Barcelona
SPAIN
Tel: +34 912 694 173
Ufficio in Italia
Corso Europa 15
20122 Milan
ITALY
Tel: +39 02 94 75 32 59
Deutsches büro
5th floor, Hahnstraße 70, Frankfurt am Main
60528, Germany
Tel: +49 69 1200 7085
Oficinas en España
Filovent
Manzanares 4
2805 Madrid
Spain
Tel: +34 912 694 173
Oficinas en Argentina
Filovent
Avenida del Libertador, 2442, planta 4, B1636 DSR
Province of Buenos Aires
Argentina
Tel: +34 912 694 173
Offices in the US
Filovent
100 Church Street, 8th Floor
New York City, New York, 10007, United States
Tel: +1 332 378 9848
Offices in the UK
Filovent
HQ Bloomsbury
4/4a Bloomsbury Square, London
WC1A 2RP
Tel: +44 20 4576 3186
Accommodation
OVH
SAS OVH, 2 rue Kellermann– 59100 Roubaix – France
Tel: 0899 701 761 (€1,349 incl. VAT for the call, and €0.337 incl. VAT/min)
Fax: + 33 (0) 3 20 20 09 58
Data protection policies
1) Nature and use of personal data collected
We undertake to our customers to collect and process only the data necessary for the performance of our activities, in particular for the purposes of processing and performing the yacht charter service you have subscribed to.
The personal data that we are required to collect is as follows:
- Surname, first name, home address, email address, date of birth
- Payment details if you accept the quote
- Boat license, nautical experiences, connection data linked to cookies
The information that we are required to collect, after having informed you and obtained your consent, comes from:
- The voluntary registration of an e-mail address allowing you to receive our newsletter. You can unsubscribe at any time by going to the "unsubscribe" section at the bottom of the page of our newsletter.
- Charter and reservation forms for our products, which you fill in by telephone or online (online quote system, email, or from your customer account).
- From your browsing on the website www.filovent.com
The information collected is used to process your order by Filovent:
- To reserve boats with our partners
- Create an online customer account from which you can provide the information required to reserve a boat (e.g. nautical CV).
- Financial information is used only for billing and to make your reservation.
FILOVENT uses cookies to adapt to the preferences of its users and optimize its web pages. In order to enable you to log in to the site and services and to personalize them, the site's web page servers may place cookies on your computer. These cookies facilitate navigation and improve the user-friendliness of the website. You are informed of this in advance and you can either accept them by continuing your navigation or set them in the help menu of your browser.
2) Communication of personal data
All data collected is for Filovent's internal use only. It may therefore be communicated to the members of our company's sales, marketing and financial departments.
Our company is also required to communicate your personal data to:
- Our service providers involved in processing reservations (e.g. the lessor)
- To our internet payment service provider, Paybox Services, for processing your payment in a completely secure manner, in the event that you use the functionality requiring online payment by credit card
- To potential buyers of our company
- To a competent public authority in order to comply with a legal, regulatory or judicial obligation, or any other applicable request from a public authority.
We ask our partners or service providers to implement adequate confidentiality and data protection measures.
Some of the recipients mentioned above may be established outside the European Union and have access to all or part of the personal information we collect.
The protection implemented consists of:
- Choosing service providers located outside the European Union in a country with an adequate level of personal data protection as recognized by the European Commission, or
- The conclusion of standard contractual clauses approved by the European Commission.
3) Period of retention of personal data
We undertake to retain personal data only for the time necessary for the purposes for which it is processed, in accordance with legal requirements.
These retention periods are defined according to the purposes of processing implemented by our company and take into account the applicable legal provisions imposing a precise retention period for certain categories of data and the applicable limitation periods.
If we no longer need to use your information and no longer need to retain it to comply with our legal or regulatory obligations, we will delete it from our systems or render it anonymous so that you cannot be identified.
4) Your rights
Our company implements various reasonable organizational and technical measures to ensure the security of your data against loss, misuse, unauthorized access, disclosure, alteration or destruction.
You have rights in relation to the data we hold:
- The right of access, which allows you to obtain information relating to the processing of your personal data and to ask us questions about the nature of the processing concerning you,
- The right of rectification, which allows you to request the correction or updating of your data if you consider that your personal data is inaccurate or incomplete,
- The right to restrict the processing of your data in certain cases, which implies a restricted use of your data;
- The right to object, which allows you to be excluded from or included in a data processing operation.
- The right to erasure: All data concerning you is therefore automatically deleted or anonymized upon expiry of the data retention period. Where your data is processed based on your consent or legitimate interest, you can obtain the early erasure of your data, subject to a legitimate reason that would justify our continued processing of your data.
- The right to portability, which allows you to request that the information you have provided to us be sent to another organization, to the extent technically possible.
In addition, we undertake to inform you as soon as possible of any violation of your personal data that could expose your rights and freedoms to a high risk.
To exercise your rights, you can make your request by indicating your surname, first name, email address, accompanied by a copy of your identity document (to verify that the author of the request is indeed the person concerned by the processing)
- By email to the following address: info@filovent.com
- By post to the following address: Filovent / Sirius Partner - Carrer d'Aragó, 179 - 08011 Barcelona - Spain
The request will be processed within the legal time limits. In order to comply with legal retention obligations, our company may store certain personal data in intermediate archives.
To ensure that your request is processed as efficiently as possible, please pitch to:
- to indicate to us the processing operation(s) concerned by your request,
- to tell us which right(s) you wish to exercise.
Where necessary, it is specified that the exercise of the right to erasure of personal data and/or the exercise of the right to object to the processing of personal data and/or the exercise of the right to restrict the processing of personal data and/or the right to withdraw consent at any time to the processing of personal data makes it impossible to provide the services ordered or offered.
If you dead reckon that your rights have not been respected, you can refer the matter to the CNIL: Commission nationale de l'informatique et des libertés (French Data Protection Authority) - 3 place de Fontenoy – 75007 PARIS.
5) Other questions
For more details or any additional questions relating to this policy or the way in which our company processes your personal data, please contact: info@filovent.com
We may lower to make changes to this personal data protection policy.
Any changes will then be published on this page.