The organizer cancels my cruise: what to do?
Updated on: 22/09/2026For a cabin cruise, the contract binds you to the organizer, with Filovent acting as an intermediary. This type of trip is a package tour governed by the French Tourism Code, which gives you different rights from those of a yacht charter. Here is what our terms and conditions provide for if the organizer has to cancel or change your cruise.
| Situation | What Filovent covers |
| Minimum number of participants not reached | Alternative cruise or refund, with no compensation |
| Cancellation by the organizer before departure (other reason) | Immediate refund with no penalty, plus compensation |
| Services that can no longer be provided after departure | Replacement services or return at no extra cost |
| Different cabin assigned | Same price category guaranteed |
| Price increase after booking | Possible; can be refused with no penalty if the increase is 8% or more |
| Change of itinerary by the captain | Possible for weather or port-related reasons |
The organizer cancels the cruise before departure
Cruise organizers reserve the right to cancel a cruise if the minimum number of participants is not reached. In that case, you may accept an alternative cruise or be refunded the amounts paid, but no additional compensation is owed. If the organizer cancels your cruise for another reason before departure, the French Tourism Code applies: you are refunded immediately and with no penalty, and you also receive compensation at least equal to the penalty you would have paid had you canceled yourself on that date.
Services can no longer be provided after departure
If, once the cruise has begun, the organizer can no longer provide a significant portion of the planned services, they must offer you replacement services or, if this is not possible, transportation tickets for your return, at no extra cost.
Change of cabin or price
The organizer retains the option to assign you a different cabin from the one booked, provided it belongs to the same price category. Unlike a yacht charter, the price of a cruise may be revised up or down after your booking, particularly in the event of changes to fuel prices, taxes, or exchange rates. If the increase reaches 8% or more, you may refuse this revision and be refunded with no penalty.
Change of itinerary
The organizer cannot guarantee that the boat will call at every port planned in the original itinerary. For weather-related reasons or because of port conditions, the captain may change the route in the interest of passengers, without Filovent's liability being engaged.
Filovent's role
If you have any difficulty or doubt, our customer service team is on hand to help you manage your booking. Any complaint must be sent by certified letter with return receipt requested within 8 days of returning from the cruise.
For canceling a yacht charter, see our dedicated article: "The owner cancels my yacht charter: now what?"
Source: Filovent cabin cruise terms and conditions, articles 1, 3.5, 4.1, 6.1, 15, and 16, as well as articles L.211-14 and R.211-8 through R.211-11 of the French Tourism Code.
